Acceptable Use Policy

You may not, and may not permit anyone to, use the Services to:

• violate any law, regulation, or third party’s rights;
• engage in fraud, deception, phishing, harassment, stalking, defamation, abuse, threats, or any communication intended to intimidate or harm;
• infringe or misappropriate intellectual property, publicity, or privacy rights, or disclose another’s confidential or personal information without authority;
• distribute malware or engage in any activity that disrupts, degrades, or interferes with the Services, or that circumvents usage limits, quotas, access controls, or security;
• probe, scan, or test the vulnerability of the Services, or breach security or authentication, without our prior written authorization;
• reverse engineer the Services, scrape, or access them through unauthorized automated means;
• impersonate any person or entity or misrepresent your affiliation, identity, or the origin of a communication; or
• generate or distribute content that is unlawful, that sexually exploits or endangers minors, or that promotes violence or illegal activity.

• Disclose AI interaction. Where required by law, you must clearly and prominently disclose to End Users that they are interacting with an artificial intelligence agent and not a human.
• No human misrepresentation. You must not represent — and must not configure agents to imply — that AI-generated speech or transcripts were created by a human.

If you enable recording or transcription, you are solely responsible for disclosing the recording and obtaining every consent required by law before or at the start of the call. Because consent requirements vary by jurisdiction, you must configure your agents to announce recording and obtain verbal consent when calling into all-party (two-party) consent jurisdictions. Detailed obligations are in the Telephony & Recording Compliance Addendum.

You must comply with all telemarketing, robocall, and do-not-call laws and the Telephony Addendum. This includes obtaining required prior express (or prior express written) consent, scrubbing against do-not-call lists, honoring opt-outs, and not placing calls to emergency lines. AI voice-agent calls are treated as artificial or prerecorded-voice calls and are subject to the same consent rules as robocalls.

You must not falsify, disguise, or misrepresent your identity or the origin of any call or message, including by spoofing caller ID or transmitting inaccurate caller-identification information. You must accurately identify yourself or the business on whose behalf you call.

• No non-consensual voice or likeness.You must not use the Services to capture, synthesize, clone, or imitate any person’s voice or likeness without that person’s documented consent.
• Voice-cloning consent gate. If you use any custom-voice or voice-sample feature, you must hold documented consent from each identifiable individual whose voice is captured, retained as required by the Telephony Addendum. You must not clone the voices of deceased persons or political candidates without lawful authorization.
• Biometric data is Prohibited Data by default.You must not submit biometric identifiers or voiceprints, or enable features that compute them (such as voiceprint-based speaker identification), unless you have executed our Biometric Data Addendum (available on request) and met its notice and consent obligations under laws such as the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and Washington’s biometric statute. You must not conduct real-time remote biometric identification of individuals in public spaces or biometric categorization of individuals.

You must not use the Services, or any Customer Data, Output, transcripts, or recordings obtained through them, to train, fine-tune, distill, benchmark, or develop any competing or third-party AI/ML model. Using a BYOK Provider does not grant you any right to use our transcripts or Output for model training.

Unless you have a separate written agreement with us permitting it, you must not submit: (a) biometric identifiers (except under a Biometric Data Addendum); (b) government-issued identifiers, full payment card data, or account credentials beyond what the Services require; (c) protected health information; or (d) personal information of children under 13 (or the applicable age of digital consent). You represent that you have all rights and consents necessary for any personal data you submit.

We may investigate suspected violations and may suspend, throttle, or terminate access — in whole or in part, with or without notice — in our reasonable discretion, including to comply with law or protect the Services, us, or others. A violation of this AUP is a material breach that triggers your indemnification obligations under Section 11.1 of the Terms of Service (including for regulatory fines) and is not subject to the liability cap in Section 12 of the Terms. We may update this AUP from time to time by posting a revised version with a new effective date.