Telephony & Recording Compliance Addendum

You are solely responsible for the lawfulness of every call you place, receive, record, or transcribe using the Services, and for your campaigns, contact lists, calling times, and agent configurations. The obligations below are minimums; you must comply with all applicable federal, state, local, and (where you operate) foreign telecommunications, telemarketing, and privacy laws.

• If you enable recording or transcription, you must disclose the recording to the called party and obtain any consent required by applicable law before or at the start of the call.
• Many U.S. states require all-party (two-party) consent before recording. You must configure your agents to announce recording and obtain verbal consent when calling numbers in all-party-consent jurisdictions. Texas is a one-party-consent state, but your callers may be located in all-party-consent states, so you must comply with the strictest applicable standard.

At the start of each call, where required by law, you must clearly inform the End User:

• that they are interacting with an artificial intelligence agent, not a human;
• that the call may be recorded and processed, including by VoiceLayerand the model, speech-to-text, and text-to-speech providers used to operate the call (see Section 8) — we do not use your call content to train our or third parties’ models except where you opt in; and
• on outbound calls, the identity of the business on whose behalf the call is placed and a means to opt out of future calls.

You must comply with all laws governing the initiation, placement, recording, and monitoring of telephone calls and text messages, including without limitation:

• the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and FCC regulations;
• the Telemarketing Sales Rule (TSR), 16 C.F.R. Part 310;
• the Telemarketing and Consumer Fraud and Abuse Prevention Act;
• the Do-Not-Call Implementation Act and the Federal Trade Commission Act; and
• applicable state anti-wiretapping, call-recording, and telemarketing laws (and, where you operate internationally, laws such as Canada’s CASL and the UK/EU ePrivacy rules).

Calls placed using AI voice agents are treated as “artificial or prerecorded voice” calls and are subject to the same prior express (or prior express written) consent requirements as robocalls and prerecorded-message calls. You are responsible for determining the consent standard that applies to each call and for obtaining it.

• Scrub your call lists against the National Do-Not-Call Registry, and any applicable state registries, at least every 31 days.
• Maintain an internal suppression list of individuals who have asked not to be called.
• Honor any opt-out or revocation of consent made by any reasonable method, including verbally during a call, within 10 business days.

You must not use the Services to place calls to 911, other emergency or public-safety lines, hospital emergency rooms, or any number where automated or prerecorded calls are prohibited, and you must not use the Services in any way prohibited by a carrier or that could subject a carrier to liability.

You must create and retain records sufficient to demonstrate the consents and disclosures required above for the longer of the minimum period required by applicable law or 5 years from the date consent was obtained. VoiceLayer does not create, store, or maintain consent records on your behalf.

To operate a call, the Services transmit call audio, recordings, and transcripts to the model, speech-to-text, text-to-speech, and telephony providers used for that call — our default sub-processors are listed in the Sub-processor List. Where you select your own providers (BYOK), your data is transmitted to those providers, which process it under their own terms, and you are responsible for those providers’ consent, recording, and data-handling obligations. Your disclosures to End Users must account for this processing.

You are responsible for any registration required to originate calls or messages, including registration with the FCC’s Robocall Mitigation Database where applicable. We and our telephony providers may block, throttle, or decline to transmit traffic that is not properly registered or that we reasonably believe is unlawful or abusive.

A breach of this Addendum is a material breach of the Terms. You will indemnify us for any claim, and any regulatory fine or penalty, arising from your calls or your breach of this Addendum — expressly including claims and fines under the TCPA and similar statutes — as set out in Section 11.1 of the Terms of Service. We may suspend or terminate calling functionality, or your account, for any actual or suspected violation.