Agreement
Terms of Service
VoiceLayer is operated by Hastkari LLC. · Effective June 7, 2026
These Terms of Service (the “Terms”) are a binding agreement between you and Hastkari LLC (“VoiceLayer,” “we,” “us,” or “our”) governing your access to and use of the VoiceLayerplatform, software development kit, dashboard, APIs, and related services (the “Services”). Please read them carefully — they include an arbitration agreement and class-action waiver, a limitation of our liability, and obligations that apply specifically to recorded and AI-powered telephone calls.
Plain-language summary (not part of the Terms)
1. Acceptance of these Terms
By creating an account, clicking to accept, or accessing or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” and “Customer” refer to that entity. You must be at least 18 years old and capable of forming a binding contract to use the Services.
The following documents are incorporated into and form part of these Terms:
- the Acceptable Use Policy;
- the Telephony & Recording Compliance Addendum;
- the Beta / Early-Access Terms (which apply while the Services are offered as a beta);
- the Data Processing Addendum and Sub-processor List; and
- the Privacy Policy and Cookie Notice.
If a conflict exists, the Beta Terms control during the beta, then the Telephony Addendum and Acceptable Use Policy for their subject matter, then these Terms, then the other documents. A signed written order or master agreement between you and us, if any, controls over all of the foregoing.
2. Definitions
- “Customer Data” means data you or your End Users submit to, or that is generated through your use of, the Services — including call audio, recordings, transcripts, prompts, captured fields, memory, and call metadata.
- “Output” means content the Services generate for you, including transcripts, summaries, synthesized speech, and agent responses.
- “End User” means any individual who interacts with an agent you operate using the Services, including any party to a call.
- “BYOK Provider”means a third-party model, speech-to-text, text-to-speech, or telephony provider that you select and configure using your own account or credentials (“bring your own keys”).
- “Beta Services” means Services, or features of the Services, identified as beta, early-access, preview, alpha, or pre-general-availability.
3. Accounts and access
You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and API keys and for all activity under your account, whether or not authorized by you. Notify us promptly at [email protected] of any unauthorized use. You are responsible for your End Users and for any person you permit to access the Services through your account.
4. Fees, payment, and taxes
The Services are offered as a paid beta. You agree to pay all fees for the plans, usage, and add-ons you select, at the prices then in effect. Except as expressly stated in these Terms or required by law, fees are non-refundable and payment obligations are non-cancelable.
- Billing. Fees are billed in advance or based on usage, as described at purchase, and are charged through our payment processor. You authorize us and our processor to charge your payment method for all fees due.
- Usage and overages. Usage-based charges (including telephony, model, speech, and minutes) accrue as you use the Services and are billed in arrears. You are responsible for charges generated by your account, including by your End Users and configured automations.
- Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, and similar taxes, excluding taxes on our net income.
- Late payment. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law, and we may suspend the Services for non-payment.
- Pricing changes during beta. Because this is a beta, prices, plans, and usage rates may change on notice, as described in the Beta / Early-Access Terms.
5. Your responsibilities and acceptable use
Your use of the Services must comply with these Terms, the Acceptable Use Policy, the Telephony & Recording Compliance Addendum, and all applicable laws. You are solely responsible for your agents, your campaigns, the numbers you call, the content you submit, and your End User interactions.
Because the Services place and receive recorded, AI-powered telephone calls, you are solely responsible — and you represent and warrant — that you will:
- obtain and maintain all consents, notices, and authorizations required to record, transcribe, and process calls and Customer Data, including any required by all-party (two-party) consent and anti-wiretapping laws;
- comply with all telemarketing, robocall, and do-not-call laws, including the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227), the Telemarketing Sales Rule, the Do-Not-Call Implementation Act, the FTC Act, and applicable state laws, as detailed in the Telephony Addendum;
- clearly disclose to End Users, where required, that they are interacting with an artificial intelligence agent and that the call may be recorded and processed; and
- not use the Services for any prohibited use described in the Acceptable Use Policy.
We may suspend or limit your access immediately if we reasonably believe your use violates these Terms or the Acceptable Use Policy, creates a security, legal, or regulatory risk, or may harm us, the Services, or others.
6. Intellectual property and data ownership
6.1 Your data
As between you and us, you retain all right, title, and interest in your Customer Data and Output. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, and display Customer Data and Output solely to provide, secure, maintain, and operationally improve the Services (excluding any use to train or fine-tune foundation or generative models, except where you opt in under Section 6.2) for you, and as otherwise instructed by you, during the term of these Terms. We process Customer Data in accordance with the Privacy Policy and Data Processing Addendum.
6.2 No training on your call content
We do notuse your Customer Data (including call recordings, transcripts, prompts, or Output) to train or improve our own or any third party’s foundation or generative models, except where you opt in. Where you use a BYOK Provider, that provider processes data under its own retention and training policies — see Section 6.5.
6.3 Our platform
We retain all right, title, and interest in the Services, including our software, SDKs, models, templates, and documentation, and all related intellectual property. No rights are granted except as expressly stated. We may use aggregated and de-identified data (which does not identify you, any End User, or any individual) to operate, analyze, and improve our Services.
6.4 Restrictions; no competing models
You will not, and will not permit anyone to:
- use the Services, or any Customer Data, Output, transcripts, or recordings obtained through the Services, to develop, train, fine-tune, or benchmark a competing or third-party AI/ML model or a product that competes with the Services;
- reverse engineer, decompile, or attempt to derive source code or underlying models, except to the extent this restriction is prohibited by law;
- resell, sublicense, or provide the Services to a third party except as permitted; or
- remove proprietary notices or circumvent usage limits or security controls.
6.5 Third-party and BYOK providers
The Services interoperate with third-party providers (including model, speech-to-text, text-to-speech, and telephony providers). When you select and configure a BYOK Provider, your data is transmitted to that provider, which processes it under its own terms and policies. We do not control, and are not responsible or liable for, any BYOK Provider or its outputs, retention, or training practices, and we make no warranty regarding them. Our default sub-processors are listed in the Sub-processor List.
6.6 Feedback
If you give us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.
7. AI output disclaimer
The Services use artificial intelligence and machine learning, including speech recognition, large language models, and speech synthesis. Output may be inaccurate, incomplete, offensive, or otherwise inappropriate — including transcription errors, misattribution of speakers, and fabricated (“hallucinated”) content. Output is generated automatically and does not represent our views, and is not professional, legal, medical, or financial advice.
- You must review Output and are solely responsible for evaluating its accuracy and suitability, and for any decision or reliance based on it, using human review where appropriate.
- Output may not be unique. Due to the nature of machine learning, the Services may generate the same or similar Output for you and for other users.
- No passing AI off as human. You must not represent, or configure agents to imply, that AI-generated audio or transcripts were created by a human, and you must make the disclosures required by the Acceptable Use Policy and Telephony Addendum.
To the maximum extent permitted by law, we bear no liability for inaccuracies, errors, or omissions in Output, subject to the limitations in Section 11.
8. Confidentiality
Each party may access the other’s non-public information disclosed in connection with the Services (“Confidential Information”). The receiving party will use the other’s Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors bound by confidentiality obligations. This does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law (with notice where permitted).
9. Term, suspension, and termination
These Terms apply while you use the Services. You may stop using the Services and close your account at any time. We may suspend or terminate your access, in whole or in part, if you breach these Terms or the Acceptable Use Policy, fail to pay, or create a legal, security, or regulatory risk, or if we discontinue the Services.
On termination, your right to use the Services ends. We will make Customer Data available for export for 30 days after termination, after which we will delete or de-identify it in accordance with the Privacy Policy and Data Processing Addendum. Sections that by their nature should survive (including Sections 2, 4, 6, 7, 8, 10, 11, 12, 13, and 14) survive termination.
10. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, INCLUDING ALL OUTPUT, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUT (INCLUDING TRANSCRIPTION) WILL BE ACCURATE OR RELIABLE.
WE MAKE NO WARRANTY REGARDING ANY THIRD-PARTY OR BYOK PROVIDER OR ANY CONTENT OR OUTPUT GENERATED BY THEM. BETA SERVICES ARE PROVIDED WITH EVEN BROADER DISCLAIMERS AND NO SERVICE COMMITMENTS, AS DESCRIBED IN THE BETA / EARLY-ACCESS TERMS.
11. Indemnification
11.1 Your indemnity
You will defend, indemnify, and hold harmless Hastkari LLC and its affiliates, officers, and employees from any third-party claim, and any governmental or regulatory fine, penalty, or investigation, arising out of or relating to:
- your use of the Services, your agents, campaigns, content, and Customer Data;
- your breach of these Terms, the Acceptable Use Policy, or the Telephony Addendum;
- your violation of any law or the rights of any third party; and
- without limiting the foregoing, your violation of any telemarketing, robocall, call-recording, wiretapping, or privacy law — expressly including the TCPA, the Telemarketing Sales Rule, the Do-Not-Call Implementation Act, the FTC Act, state anti-wiretapping and two-party-consent laws, the Texas Capture or Use of Biometric Identifier Act (CUBI), and similar biometric and telemarketing statutes — and any claim by or relating to an End User you called or recorded.
11.2 Our indemnity
We will defend you against a third-party claim alleging that the Services, as provided by us and used in accordance with these Terms, infringe a United States patent, copyright, or trade-secret right, and pay damages finally awarded. This does not apply to, and you will indemnify us for, claims arising from: (a) your Customer Data, agents, or content; (b) modifications not made by us; (c) combination of the Services with items not provided by us; (d) any BYOK Provider, its models, or its outputs; or (e) your use after notice to stop. We may, at our option, modify the Services, obtain a license, or terminate the affected Services. This Section states our entire liability, and your exclusive remedy, for intellectual-property claims.
11.3 Procedure
The indemnified party will give prompt notice of the claim, reasonable cooperation, and sole control of the defense and settlement (provided a settlement releasing the indemnified party without admission or non-monetary obligation does not require consent).
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
Baseline cap.EXCEPT AS STATED BELOW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID OR OWED US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT, OR (B) US $100. FOR FREE, BETA, OR OTHERWISE UNPAID USE, OUR TOTAL LIABILITY WILL NOT EXCEED US $100.
Security and privacy super-cap. OUR TOTAL LIABILITY FOR A BREACH BY US OF OUR SECURITY OR DATA-PROTECTION OBLIGATIONS UNDER THE DATA PROCESSING ADDENDUM WILL NOT EXCEED 2× THE FEES YOU PAID OR OWED US IN THE 12 MONTHS BEFORE THE EVENT.
Uncapped matters.THE LIMITS ABOVE DO NOT APPLY TO: (A) YOUR INDEMNIFICATION OBLIGATIONS IN SECTION 11.1; (B) YOUR PAYMENT OBLIGATIONS; OR (C) EITHER PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. THESE LIMITS APPLY IN THE AGGREGATE AND WILL NOT BE MULTIPLIED.
13. Dispute resolution; arbitration; class-action waiver
Please read — this affects your legal rights
13.1 Informal resolution
Before starting an arbitration, the parties will try in good faith to resolve the dispute informally for at least 30 days after written notice to [email protected].
13.2 Binding arbitration
Any dispute not resolved informally will be settled by binding arbitration administered in the State of Texas, rather than in court, except as stated in Section 13.5. Judgment on the award may be entered in any court of competent jurisdiction.
13.3 Class-action and jury waiver
Disputes will be arbitrated only on an individual basis. You and we waive any right to a jury trial and to bring or participate in a class, collective, consolidated, or representative action. An arbitrator may award relief only in favor of the individual party and only to the extent necessary to resolve that party’s individual claim.
13.4 Coordinated claims; non-severability
If 25 or more similar claims are asserted by or with coordinated counsel, the claims will be arbitrated in batches to promote efficiency. If the class-action and representative- action waiver in Section 13.3 is found unenforceable as to a particular claim, then that claim — and only that claim — will be severed and brought in court, while all other claims remain in arbitration; however, if the waiver is found unenforceable as to relief that would otherwise be available individually, this entire arbitration agreement is void.
13.5 Exceptions
Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or Confidential Information.
13.6 Your right to opt out (30 days)
You may opt out of this Section 13 by emailing [email protected] with your account name and a statement that you opt out of arbitration, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
14. Governing law and venue
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and the Federal Arbitration Act governs Section 13. Subject to Section 13, the parties submit to the exclusive jurisdiction of the state and federal courts located in the State of Texas for any dispute not subject to arbitration.
15. Changes to the Services and these Terms
We may modify the Services and these Terms from time to time. If we make a material change, we will provide reasonable notice (for example, by posting the updated Terms with a new effective date or notifying you). Changes are effective when posted unless stated otherwise. Your continued use after a change takes effect constitutes acceptance. If you do not agree, you must stop using the Services.
16. General
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. Neither party is liable for delay or failure due to events beyond its reasonable control.
- Export and sanctions. You will comply with all export-control and sanctions laws and will not use the Services if you are subject to applicable sanctions or located in an embargoed region.
- Severability and waiver. If a provision is unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver.
- Entire agreement. These Terms and the incorporated documents are the entire agreement between the parties regarding the Services and supersede prior agreements on that subject.
- Relationship; notices. The parties are independent contractors. We may send notices to your account email; you will send notices to [email protected].
Contact
Questions about this document? Reach us at [email protected] or write to Hastkari LLC, [Hastkari LLC — registered address, Texas, USA].