Voice-Agent Audit Terms

When you ask for an audit, you confirm that:

• you own the voice agent and the phone number or link you gave us, or you are authorized by its owner to have it tested;
• the agent answers as a business line or service, not as a person’s private phone; and
• you consent to our automated, recorded test calls to it.

We record that confirmation, the version of these terms you agreed to, and when and from where you agreed. Asking us to call an agent you aren’t authorized to test breaks these terms and our Acceptable Use Policy.

We place no audit calls until you confirm your email from the link we sent. We call business lines in the United States and Canada only: we check each number with its carrier, and we never call a line the carrier reports as a mobile or personal phone, nor toll-free, premium-rate or service (N11) numbers.

We audit any one number at most once every 30 days, whoever asks. A person reviews every request before we call, and we may decline any request for any reason, including when we can’t tell that the number belongs to the business that asked.

• Our calls are placed by an automated caller with a synthetic voice. It says at the start of each call that the call is automated and recorded.
• Each call lasts at most 5 minutes. We place a small number of calls per audit, each playing a different kind of caller.
• Our callers use made-up details. Don’t configure your agent to take real actions (payments, bookings, transfers to people) on our calls, or tell us beforehand which actions it will take.
• Calls to your agent may cost you money with your own providers (telephony, speech or model usage). Those costs are yours.

We keep the recordings and transcripts of audit calls for 90 days to prepare and support your scorecard, then delete them. Email us to have them deleted sooner.

We use your name, work email, company and what you tell us about your agent to run the audit and to follow up with you about it and about VoiceLayer. You can opt out of follow-up at any time by replying to any of our emails or writing to us.

The audit is provided free and “as is”, without warranties of any kind. To the extent the law allows, Hastkari LLC’s total liability arising from an audit is limited to US $100.

We may change these terms. A request is governed by the version you agreed to when you made it. These terms are governed by the laws of the State of Texas.